Designation: Process Lead – Product Management (A4)

Location: UL Cyberpark, Kozhikode, Kerala

Experience: 5+ Years

Open Positions: 3

Responsibilities:

• Drive and evolve the product roadmap aligned with CXO vision and business goals.
• Translate product vision into actionable requirements and priorities.
• Own the end-to-end requirements lifecycle (discovery to delivery support).
• Create BRDs, BDDs, user stories, acceptance criteria, and workflows.
• Perform gap and impact analysis to ensure scalable solutions.
• Manage Agile backlogs (planning, grooming, prioritization).
• Act as Process Lead, mentoring junior BAs and supporting roadmap decisions.
• Collaborate with Engineering, QA, Sales, and Support teams.

Required Skills & Experience:

Must Have

• 5+ years in Business Analysis / Product Management / PO-BA roles​.
• Prior experience as a Product Owner​.
• Strong Agile / Scrum​ expertise.
• Hands-on with BRD, BDD, user stories, acceptance criteria, process mapping​.
• Strong CXO-level stakeholder engagement​.
• Excellent presentation and communication skills (mandatory)​.
• High ownership, independent, and proactive mindset.
• Solid understanding of finance fundamentals ​(mandatory).
• Knowledge of AI tools​ for documentation, workflows, and analysis.

Good to Have

• Experience with ​ERP / SaaS / Finance / Enterprise platforms.
• Exposure to dashboards and reporting tools.
• Experience in​ multi-product environments.
• 1–2 years mentoring junior Business Analysts.

Designation: Senior Specialist – Business Analyst (A3)

Location: UL Cyberpark, Kozhikode, Kerala

Experience: 3+ Years

Open Positions: 1

Responsibilities:

• Partner with project sponsors and CXOs to translate product vision into actionable requirements.
• Gather, analyze, and document requirements; create BRDs, BDDs, user stories, acceptance criteria, wireframes, and process workflows.
• Perform process mapping, gap analysis, and functional solution design.
• Support scope definition, commercial evaluation, requirement traceability, and track status/progress.
• Support backlog prioritization and actively participate in Agile ceremonies (planning, grooming, reviews, demos).
• Contribute to quarterly product roadmap planning.
• Review junior BA documentation, provide structured feedback to the Process Lead, and support training and onboarding.
• Assist in resolving complex client business scenarios.
• Collaborate with Engineering, Sales, Marketing, and Customer Support teams to ensure aligned execution.

Required Skills & Experience:

Must Have

• 3+ years of experience as a ​ Business Analyst.
• Strong hands-on experience in Agile/Scrum environments.

Good to Have

• Experience working with ERP / SaaS / Travel / Finance / Enterprise platforms.
• Exposure to analytical dashboards and reporting tools.
• Experience working in multi-product or product-group environments.
• Prior experience supporting or mentoring junior Business Analysts.

Designation: Senior Manager – Information Technology (IT) – (M3)

Location: UL Cyberpark, Kozhikode, Kerala

Experience: 10 – 14+ Years

Open Positions: 1

Responsibilities:

• Define and execute a scalable IT roadmap aligned with current and future business needs.
• Own infrastructure, internal systems, networks, identity & access, and end-user computing.
• Translate business priorities into technical and operational plans; act as final escalation for IT risks and incidents.
• Ensure availability, reliability, and performance of cloud/on-prem infrastructure, devices, MDM, VPNs, SaaS tools, and network/access systems.
• Establish and track SLAs, KPIs, automation, and standardization to reduce risk and manual effort.
• Ensure IT readiness for hiring spikes, audits, customer commitments, and new initiatives.
• Own security posture and IT risk management; lead ISO, SOC, and customer audits.
• Partner with Engineering, HR, Legal, and Compliance on IAM, data protection, privacy, incident response, and disaster recovery.
• Lead blameless incident reviews with corrective actions.
• Hire, develop, and retain IT managers and engineers; set goals, accountability, and growth plans; address performance fairly.
• Build a culture of ownership, operational excellence, and continuous improvement.
• Own IT budgets (CapEx/OpEx), vendors, contracts, and cost optimization; make data-driven cost-risk- delivery trade-offs.
• Communicate IT strategy, risks, and metrics to leadership; produce strategy documents, proposals, and post-incident reviews.
• Influence cross-functional teams and proactively surface risks and dependencies.

Requirements:

• 10–14+ years in IT / Infrastructure / Systems roles.
• 5+ years leading multiple teams or managers.
• Experience supporting SaaS or software product organizations.
• Proven ownership of security and compliance initiatives.
• Strong knowledge of cloud platforms (AWS/Azure/GCP), IAM, networking, endpoint management, and enterprise SaaS.
• Ability to balance deep technical involvement with strategic oversight.
• Strong judgment, decision-making, and written communication skills.

Preferred

• Experience scaling IT in growing organizations.
• Ownership of ISO / SOC certifications.
• Exposure to distributed or global teams.
• Regular engagement with senior leadership or board-level stakeholders.

Designation: Senior Manager – Engineering – (M3)

Location: UL Cyberpark, Kozhikode, Kerala

Experience: 12 – 16+ Years

Open Positions: 1

Key Responsibilities:

• Own end-to-end engineering delivery and quality across Development and QA teams.
• Define and execute an AI-led engineering strategy, embedding AI into daily Dev and QA workflows.
• Scale AI adoption across code generation/refactoring, test creation and automation, defect analysis and root-cause identification, release validation, and regression reduction.
• Drive delivery excellence by reducing cycle time and rework, improving sprint predictability, and increasing productivity without burnout.
• Establish and track engineering and AI adoption metrics (manual effort reduction, automation coverage, cycle time, throughput) and hold managers accountable for outcomes.
• Transform QA from manual-heavy execution to AI-augmented quality engineering, enabling shift-left testing and smarter regressions.
• Reduce production defects and post-release escalations through AI-driven insights, ensuring responsible, secure, and consistent AI usage.Set standards and governance for effective and compliant AI use, guiding AI-related architectural decisions and balancing speed with quality, security, IP protection, and maintainability.
• Hire, develop, and upskill engineering leaders to champion AI-enabled ways of working and measurable adoption.
• Partner with Product, IT, Security, and Data teams to align AI initiatives, communicate progress and ROI to leadership, and proactively surface adoption gaps.

Required Qualifications:

Experience

• 12–16+ years of experience in software engineering roles.
• 5+ years leading multiple engineering teams or managers.
• Proven ownership of both Development and QA organizations.
• Demonstrated experience driving process or technology transformation at scale.

Technical & Leadership Skills

Strong understanding of:

• Modern software engineering practices.
• Test automation and CI/CD pipelines.
• Practical application of AI tools in engineering workflows.
• Ability to translate emerging technology into repeatable, scalable execution models​.
• Strong judgment, prioritization, and communication skills.

Preferred Qualifications

• Experience leading AI- or automation-led transformation programs.
• Exposure to platform or large-scale product engineering.
• Experience working in security, compliance, or regulated environments.
• Proven track record of building strong engineering leadership benches.

Designation: Senior Manager – Customer Support & Customer Excellence – (M3)

Location: UL Cyberpark, Kozhikode, Kerala

Experience: 10 – 14+ Years

Open Positions: 1

Key Responsibilities:

• Own end-to-end customer experience outcomes across all support touchpoints, ensuring timely, high-quality resolution.
• Define, track, and improve CX metrics (CSAT, NPS, response/resolution times, defect rates, escalations).
• Act as the voice of the customer, influencing Product, Engineering, Sales, and IT to address systemic issues.
• Design and lead customer support and excellence programs to improve quality, efficiency, and scalability.
• Establish strong operating mechanisms including business reviews, dashboards, deep dives, and corrective actions.
• Balance short-term issue resolution with long-term process and structural improvements.
• Lead, mentor, and develop managers and senior ICs; build a strong leadership pipeline and accountability culture.
• Drive automation, self-service, and AI-enabled initiatives to improve CX and reduce manual effort.
• Partner with Product and Technology teams to influence roadmaps that reduce customer friction and support volume.
• Manage senior-level stakeholder communication, including metrics, risks, trends, and high- impact escalations.

Role Expectations:

• Operate at a strategic, organization-wide level beyond day-to-day operations.
• Make sound decisions with incomplete information and own outcomes end-to-end.​
• Continuously raise the bar on talent, processes, and customer experience, with a strong bias for action.

Qualifications:

Required

• 10+ years in Customer Support / Customer Success / Customer Excellence in a software or SaaS environment.
• 5+ years leading multi-layered teams (managers of managers).
• Proven experience running large-scale customer operations and improvement programs.
• Strong data- driven and analytical decision-making skills.

Preferred

• Experience scaling support in fast-growing or complex organizations.
• Exposure to global or multi-timezone operations.
• Experience driving automation, AI, or platform-led CX initiatives.
• Strong written and verbal communication with senior leadership.

Designation: Trainee – Social Media (AO)

Location: UL Cyberpark, Kozhikode, Kerala

Experience: 0 – 1 Years

Open Positions: 1

Responsibilities:

• Manage and grow the company’s social media presence across various platforms.
• Create engaging visual and video content to support brand communication.
• Write impactful captions, blogs, and marketing copy for campaigns.
• Promote company culture, events, and product or service stories through social media.
• Collaborate with marketing and product teams to develop and implement social media strategies.
• Coordinate with external agencies or vendors for campaign execution.
• Stay updated on the latest social media and digital marketing trends, tools, and best practices.

Requirements:

• Bachelor’s degree in Marketing, Communication, or related field (or pursuing).
• Strong communication and writing skills.
• Basic knowledge of social media platforms and content creation tools.
• Creative mindset with attention to detail and a willingness to learn.

Designation: Trainee – Finance (AO)

Location: UL Cyberpark, Kozhikode, Kerala

Experience: 0 – 1 Years

Open Positions: 1

Responsibilities:

• Record and post accounting entries based on invoices and financial transactions.
• Manage and organize invoice and voucher documentation for audit and record-keeping purposes.
• Assist in the preparation and verification of ESI and EPF returns.
• Support GST return filing processes, including GSTR-1 and GSTR-3B.
• Assist in TDS computation, filing, and related documentation.
• Coordinate with the finance team on reconciliations and compliance documentation.

Requirements:

• Bachelor’s degree in Commerce, Accounting, or Finance (or pursuing).
• Basic understanding of accounting principles and statutory compliance.
• Proficiency in MS Excel and familiarity with accounting software is an advantage.
• Strong attention to detail, analytical ability, and eagerness to learn.

Designation: Trainee – Angular Developer – (AO)

Location: UL Cyberpark, Kozhikode, Kerala

Experience: 0 – 1 Years

Open Positions: 1

Responsibilities:

• Develop and maintain web applications using Angular, TypeScript, HTML5, and CSS3.
• Implement responsive UI and integrate RESTful APIs.
• Support bug fixing and version control using Git.
• Stay updated on Angular tools, trends, and UI best practices.
• Write clean, testable code and follow coding best practices.
• Collaborate with backend and QA teams for smooth delivery.

Requirements:

• Bachelor’s degree in Computer Science, IT, or related field.
• Knowledge of Angular, RxJS, JavaScript, and web fundamentals.
• Understanding of REST APIs, state management, and UI/UX principles.
• Strong problem-solving and communication skills.
• Familiarity with Git and Agile methods.

Designation: Trainee – ​ PHP Developer – (AO)

Location: UL Cyberpark, Kozhikode, Kerala

Experience: 0 – 1 Years

Open Positions: 2

Responsibilities:

• Support in coding, debugging, and maintaining application modules.
• Work closely with the senior development team to understand requirements and deliver quality code.
• Perform unit testing and actively participate in peer code reviews.
• Contribute to technical documentation and maintain version control practices.
• Collaborate with QA and support teams to identify and resolve application issues.

Requirements:

• Basic knowledge of PHP, jQuery, JavaScript, and SQL/PostgreSQL.
• Understanding of HTML, CSS, and RESTful APIs.
• Familiarity with Git and Agile development practices.
• Good analytical and communication skills.
• Bachelor’s degree in Computer Science, IT, or a related field (or pursuing).
• 0–1 years of experience in the required skills