Designation: Subject Matter Expert for TRAACS and Related Travel Solutions

Location: Calicut, Kerala

Experience: 3 + years

Job Description:

We are seeking a Subject Matter Expert (SME) for TRAACS and related travel solutions who will be responsible for pre-sales activities, product training, product requirement engineering, and client interactions. The ideal candidate should have a strong finance background and dynamic people skills to handle prospects and clients at different levels of lead nurturing and cross-selling angles.

As a SME, you will work closely with our sales team and have the opportunity to engage directly with our clients using TRAACS in the Middle East and Africa region – the integrated financial management platform for the Air Travel Industry.  This is a unique opportunity to work in the field and grow your career within a rapidly expanding industry.

Responsibilities:

• Act as a Subject Matter Expert (SME) for TRAACS and related travel solutions.
• Work closely with the sales team to drive pre-sales activities, including creating and delivering presentations, conducting product demonstrations, and responding to RFPs.
• Conduct product training sessions for clients, sales teams, and other stakeholders.
• Engage with clients to understand their business needs and requirements and work with the product team to develop solutions that meet those needs.
• Collaborate with the product team to define and prioritize product requirements and feature enhancements.
• Conduct research and stay up-to-date on industry trends and best practices.
• Assist with client onboarding and implementation activities.
• Provide support to clients and internal teams as needed.
• Represent Nucore at industry events and conferences.

Requirements:

• Bachelor’s degree in Finance or a related field; MBA preferred.
• 3 + years of experience in the travel industry with a strong understanding of travel technology and solutions.
• Strong financial acumen with experience in analyzing data and financial modeling.
• Excellent communication and interpersonal skills with the ability to interact with clients and internal teams at all levels.
• Proven track record of working on pre-sales activities, product requirement engineering, and client interactions.
• Experience in conducting product training sessions for clients and internal teams.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Willingness to travel as needed.

If you are a customer-focused individual with a passion for the travel tech industry and are looking to grow your career in a dynamic and exciting field, we encourage you to apply for this opportunity at Nucore. You will have the opportunity to work with a talented team of professionals and serve some of the leading OTAs, TMCs, and travel agents in the region. Don’t miss this chance to take your career to new heights!

Designation: ERP Product Support Specialist

Location: Calicut, Kerala.

Experience: 2 to 3 years

Position Summary:

We are seeking a dynamic and energetic Customer Support Specialist to join our team at Nucore Calicut UL Cyberpark Office. As a Customer Support Specialist, you will work closely with our sales team and have the opportunity to engage directly with our clients using TRAACS in the Middle East and Africa region – the integrated financial management platform for the Air Travel Industry. Interface with customers to solve their product related queries about.

You will be responsible for providing exceptional customer service and support, as well as identifying opportunities to upsell and cross-sell our products and services. This is a unique opportunity to work in the field and grow your career within a rapidly expanding industry.

Responsibilities:

• Provide exceptional customer service and support to clients online
• Engage directly with customers to identify and address their needs
• Identify opportunities to upsell and cross-sell products and services
• Maintain accurate records of customer interactions and transactions
• Collaborate with the sales team to develop and implement customer support strategies
• Contribute to the continuous improvement of customer support processes
• provide product training for customer/end-user.
• Post-live demo of product features
• Assist the customer in (via voice, chats, remote desktop and email)
• Translate customer needs to simple business requirement document.
• Ownership of maintaining Service Level Agreement (SLA)

Qualifications:

• Bachelor’s degree in business, communication, or a related field
• 1+ years of experience in customer service or support
• Fluency in English (written and spoken)
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Valid driver’s license and access to a reliable vehicle
• Ability to empathise with criticality of customer business.
• Ability to communicate using voice, chat and email.
• Interest to learn and grow within $ 7.6 trillion travel industry.  

If you are a customer-focused individual with a passion for the travel tech industry and are looking to grow your career in a dynamic and exciting field, we encourage you to apply for this opportunity at Nucore. You will have the opportunity to work with a talented team of professionals and serve some of the leading OTAs, TMCs, and travel agents in the region. Don’t miss this chance to take your career to new heights!.

Designation: ERP Product Support Specialist

Location: Riyadh, KSA.

Experience: 2 to 3 years

Position Summary:

We are seeking a dynamic and energetic Field Customer Support Specialist to join our team at Nucore, a leading travel tech product company with over 200 customers in Saudi Arabia. As a Field Customer Support Specialist, you will work closely with our sales team and have the opportunity to engage directly with our clients in the region using TRAACS – the integrated financial management platform for the Air Travel Industry. Interface with customer to solve their product related queries about.

You will be responsible for providing exceptional customer service and support, as well as identifying opportunities to upsell and cross-sell our products and services. This is a unique opportunity to work in the field and grow your career within a rapidly expanding industry.

Requirements:

Responsibilities:

• Provide exceptional customer service and support to clients online
• Engage directly with customers to identify and address their needs
• Identify opportunities to upsell and cross-sell products and services
• Maintain accurate records of customer interactions and transactions
• Collaborate with the sales team to develop and implement customer support strategies
• Contribute to the continuous improvement of customer support processes
• provide product training for customer/end-user.
• Post-live demo of product features
• Assist the customer in (via voice, chats, remote desktop and email)
• Translate customer needs to simple business requirement document.
• Ownership of maintaining Service Level Agreement (SLA)

Qualifications:

• Bachelor’s degree in business, communication, or a related field
• 1+ years of experience in customer service or support
• Fluency in English (written and spoken)
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Valid driver’s license and access to a reliable vehicle
• Ability to empathise with criticality of customer business.
• Ability to communicate using voice, chat and email.
• Interest to learn and grow within $ 7.6 trillion travel industry  

If you are a customer-focused individual with a passion for the travel tech industry and are looking to grow your career in a dynamic and exciting field, we encourage you to apply for this opportunity at Nucore. You will have the opportunity to work with a talented team of professionals and serve some of the leading OTAs, TMCs, and travel agents in the region. Don’t miss this chance to take your career to new heights!

Designation: DevOps Engineer

Location: UL Cyberpark, Kozhikode, Kerala

Experience: 0 to 3 years

Requirements:

Interest to join, learn & grow within the Travel Industry via Nucore DevOps team.
Strong interest in continuously developing and integrating new systems and operations into code.
Skillset to write secure code to protect applications from unwanted attacks, in addition to ensuring systems have defense mechanisms in place against common cyber-security vulnerabilities.
Ability to work with others and collaborate with existing teams.
Experience in UNIX/Linux and familiarity with BASH scripting.
Experience with and/or knowledge in any popular programming/scripting language (Java, Python, Node JS, etc)
Interest and/or knowledge in working with cloud-based infrastructure such as AWS, GCP etc
Experience with and/or knowledge in CI/CD systems such as Jenkins, Spinnaker will be an advantage.
Experience with and/or knowledge in distributed application architecture and underlying frameworks such as Kubernetes will be an advantage.

Job Summary:

Design, develop and enhance Nucore’s PHP-Zend driven integrated financial management platform for the Air Travel Industry.

Designation: Graduate Specialist – Development

Location: UL Cyberpark, Kozhikode, Kerala

Experience: 0 to 2 years

Responsibilities:

Follow Nucore coding convention and inline commenting.
Develop relevant Unit Test cases for the solution design.
Ensure maintainable, reusable and highly optimized code.
Troubleshoot, test and maintain the software.

Requirements:

0-2 years experience in any PHP framework.
Good in analytical and logical skill.
Well-versed with Object Oriented Analysis and Design.
Knowledge in HTML, CSS, Java Script, JQuery, AJAX, XML,  APIs and SQL.

Designation: Specialist – Development

Location: UL Cyberpark, Kozhikode, Kerala

Experience: 2 to 3 years

Responsibilities:

Follow Nucore coding convention and inline commenting.
Develop proper solution designs based on the requirements.
Review source code & Self report UT coverage.
Ensure maintainable, reusable and highly optimized code.
Troubleshoot, test and maintain the software.
Understand the nuances of advance modules of the product.
Provide mentoring on Nucore SDLC / travel industry processes.

Requirements:

2-3 years experience in any PHP framework.
Good in analytical and logical skill.
Well-versed with Object Oriented Analysis and Design.
Knowledge in HTML, CSS, Java Script, JQuery, AJAX, XML,  APIs and SQL.

Designation: Specialist – Development (Angular)

Location: UL Cyberpark, Kozhikode, Kerala

Experience: 2 to 3 years

Responsibilities:

Delivering a complete front end application using angular 2 +.
Ensure the Proper architecture and conventions in the frontend with the code quality.
Continuously optimizing the performance of the front end application.
Maintaining UI Related Libraries and Documenting whenever required.
Always being up to date on the latest features and technologies available in the front   end, and adopting Appropriate by evaluating the pros and cons.
Ensuring proper unit testings are written for all the modules.

Requirements:

Experience with angular 2+.
Good Knowledge in HTML and scss/css.
Ability to design and develop of angular reusable components.
Knowledge in Reactive Forms.
Experience in Object Oriented concepts.
Experience with Karma and Jasmine (Unit Testing).

(Optional)

Procedural programming using NGRX store.
Reactive programming concepts and knowledge.
Experience in using DevOps tools like Docker , Kubernetes

Designation: Graduate Specialist – Development (Angular)

Location: UL Cyberpark, Kozhikode, Kerala

Experience: 0 to 2 years

Responsibilities:

Delivering a complete front end application using angular 2 +.
Designing and development by strictly following architecture conventions.
Documenting the appropriate area of the code.
Designing web application 100% responsive to web and mobile.

Requirements:

Experience with angular 2+.
Good Knowledge in HTML and scss/css.
Experience in Object Oriented concepts.
Design and Development of angular components.

Designation: Specialist – Development (Node JS)

Location: UL Cyberpark, Kozhikode, Kerala

Experience: 2 to 3 years

Responsibilities:

Delivering a complete backend application using NodeJS.
Ensuring the Proper architecture and conventions in the backend.
Writing API Level Documentation.
Ensuring queries are optimized for the database operations.
Ensuring the quality of the development through proper code review and unit testing.
Continuously optimizing the performance of the backend services.

Requirements:

NodeJS with Express JS.
Good Knowledge in using  Promise, and Async await techniques.
Mocha and Chai Unit Testing.
Good Experience with MongoDB/Postgresql.

(Optional)

Experience using swagger middleware as documentation tools.
Experience in using DevOps tools like Docker, Kubernetes.

Designation: Graduate Specialist – Development (NodeJS)

Location: UL Cyberpark, Kozhikode, Kerala

Experience: 0 to 2 years

Responsibilities:

Delivering a complete backend application using NodeJS
Design and develop by strictly following architecture and coding conventions.
Writing API Level Documentation.
Writing unit testing which covers most of the cases in the module.

Requirements:

NodeJS with Express JS.
Good Knowledge in using  Promise, and Async await techniques.
Mocha and Chai Unit Testing
Experience with MongoDB/Postgresql.

Job Summary:

Interface with customer to solve their product related queries and implement new modules for existing customers of TRAACS – the integrated financial management platform for the Air Travel Industry.

Designation: Specialist – Business Analysis

Location: UL Cyberpark, Kozhikode, Kerala

Experience: 2 to 3 years

Responsibilities:

New Project Implementation –  Engage with customer, analyze and see possibility of mapping the customer needs with products’ existing features.

Get it approved by customer representative.

2. Implementation of new modules for existing customers

Analyze and document new features.

Get Effort estimation from delivery team & get commercial approval

Get customer’s approval on scope of new features.

Job Summary:

Interface with customer to solve their product related queries about TRAACS – the integrated financial management platform for the Air Travel Industry.

Designation: Graduate Specialist – Business Analysis

Location: UL Cyberpark, Kozhikode, Kerala

Experience: 0 to 2 years

Responsibilities:

To provide product training for customer/end-user.
To assist the customer in (via voice, chats, remote desktop and email)
Post-live demo of product features
Effectively using business critical features of the product
Data migration
Translate customer needs to simple business requirement document.
Ownership of maintaining Service Level Agreement (SLA).

Requirements:

Ability to empathise with criticality of customer business.
Ability to communicate using voice, chat and email.
Interest to learn and grow within $ 7.6 trillion travel industry.

Job Summary:

Design and provide end to end solutions for quality enhancement of our flagship product TRAACS & ensure smooth software execution and client satisfaction.

Designation: Graduate Specialist – QA

Location: UL Cyberpark, Kozhikode, Kerala

Experience: 0 to 2 years

Responsibilities:

Liaise with internal teams to understand requirements.
Prepare test cases based on the requirement.
Making sure the test coverage via RTM.
Follow the testing process.
Reporting the bugs and follow up of the same till it get resolved.
Stay up-to-date with new testing tools and test strategies.

Requirements:

Strong knowledge of STLC process.
Experience in writing clear, concise and comprehensive test cases
Knowledge of SQL and scripting would be preferred.

Designation: Specialist – QA

Location: UL Cyberpark, Kozhikode, Kerala

Experience: 2 to 3 years

Responsibilities:

Review requirement documents to analyse the business need
Liaise with internal teams to identify requirements.
Prepare testing solutions based on the requirement.
Making sure the test coverage via RTM.
Reporting the bugs and follow up of the same till it get resolved.
Stay up-to-date with new testing tools and test strategies.

Requirements:

Strong knowledge of STLC process.
Experience in writing clear, concise and comprehensive test cases
Knowledge of SQL and scripting would be prefered.