Case studies

Our success stories

1
TRAVEL AND TOURISM INDUSTRY

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Hala Travel Management is a consultative travel management company with proven expertise in providing customized travel solutions in the Middle East to corporate, government, and semi-government customers through globally recognized best practices. Hala Travel Management books and monitors all aspects of travel and manages travel policies for their customers along with providing travel solutions and guidance. Hala Travel Management is a joint venture between airline major Etihad and travel industry leader BCD group. Etihad being the major partner in the joint venture while BCD provides the tech support to the company.

Business Challenge

Hala Travel Management was using Aggresso as its back office to capture data collected through Amadeus, their preferred GDS system. Since Hala’s parent company was Etihad, all the financial data had to be integrated and converted to a format recognised in Oracle, the chosen back office of Etihad. Since Aggresso was made for Europe market and not suited to the demands of GCC, it couldn’t live up to the demands of Hala Travel Management. There were many issues, primarily the delay in providing the data captured from Aggresso into a format supported with Oracle. Even the integration between Amadeus and Aggresso also dealt with issues regarding delay in delivering invoice to customers after the booking has been made. Also no MIS report was being computed from Aggresso, leading to operational inefficiency. Aggresso also failed to provide BSP auto reconciliation and supplier reconciliation. The only way forward for Hala Travel Management was to choose a superior back office.

The Way Forward

Nucore through its flagship proprietary system, Traacs provided an integrated solution for Hala Travel Management. Traacs successfully captured data from Amadeus to pull down invoicing time drastically to almost a few seconds. Traacs provides timely MIS reports fulfilling the demands of Hala’s operations. Traacs has also been successful in delivering data in a format recognised by Oracle as per the requirement of the parent company Etihad and reducing the time lag to one day. Other advantages that Traacs brought are that BSP and supplier reconciliation is now 100% automated. Local and online support is now been made available instantly. Traacs has also improved the financial accounting process of Hala Travel Management. Users can now have an exact view to the accounts payables and receivables instantly. With the implementation of Traacs, LPO tracking has been made possible too.

Traacs has seamlessly integrated the Hala’s GDS system network (Amadeus) and the back office of the parent company Etihad successfully and efficiently to address the demands of Hala’s customers, Hala’s own operational needs and fulfilling the requirements of the parent company Etihad.

2
TRAVEL AND TOURISM INDUSTRY

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FAL Travelmart is one of Qatar’s leading destination management company with IATA accreditation and having association with leading airliners and hotels around the globe. FAL caters to the needs of corporate houses and individuals with custom-made holiday packages along with its own set of unique holiday packages that are economical as well as exotic. FAL also has at its disposal a fleet of luxury coaches, cars, all-terrain vehicles, dhows etc. – making it a single window platform to enjoy holidays. FAL Travelmart offers the best of services to its customers – right from planning of holidays to booking tickets to reserving hotel rooms to getting travel insurance.  FAL Travelmart ensures every holiday stays a memorable one.

Business Challenge

For a long period of time, all the financial transactions of FAL Travelmart were recorded on a popular finance software. But the software had its limitations. The financial transactions related to ticket booking had to be entered manually into the software – it failed to capture data directly from booking network. This resulted in delay in generating travel invoices and reports. Not to mention about the inaccuracies that may follow when things are done manually. This led to inefficiencies in both financial and operational departments. FAL tried to counter the issue by increasing their hiring. But this proposition was not an answer to meet the demands of rising customers. The action yielded no satisfactory results and only made deeper holes in the company’s coffers. FAL Travelmart realised that the only way out from this clutter was a complete overhaul of the existing system and implementation of a new back office that is contemporary, dynamic and easy to customise for the changing demands of the future.

The Way Forward

Nucore’s Traacs was gaining popularity among travel agencies in the Middle East when FAL Travelmart approached Nucore with its unique set of problems. Nucore was quick to spot the inefficiencies in FAL Travelmart’s system and devised a new back office that ran Traacs latest module. On implementation of Traacs in FAL Travelmart’s network, the company saw a substantial rise in its financial as well operational efficiency within days. Traacs offered a fully automated solution to keep a record of the financial transactions related to ticket booking. Traacs captured data from the GDS network in real-time and reflected the same in the company’s accounts instantly. Totally eliminating the need of manpower to enter these data. Thereby increasing accuracy, saving time and well as cost. Traacs provided BSP auto reconciliation which otherwise was an arduous and time-consuming task for FAL.  Among other things, Traacs also helped FAL Travelmart to keep a track on the credit it provided to its clients by setting a credit limit beyond which no further booking was made possible. Traacs also helped FAL Travelmart to identify its profit centres resulting in accurate allocation of funds based on a centre’s profitability.

Nucore’s Traacs found to be a turning point in FAL Travelmart’s business. It increased both the financial and operational efficiency of the company and gave it a platform from where FAL Travelmart can become one of the leading travel agencies in its region.

3
TRAVEL AND TOURISM INDUSTRY

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“Trip advisors by day. Travelers at heart” is how Kurban Travel, Lebanon’s No.1 travel agency introduces itself. A part of travel major Kurban Group, Kurban Travel consists of a team of consultants who are experts in the art of travel planning. The travel agency handles travel inquires for both individuals and groups of all sizes and budgets. Kurban Travel offers the following travel services: seasonal charters – cruises, honeymoon packages, luxury travel and villa rentals, wedding destinations, incentive trips, regular and VIP tailor-made packages, group travel and family vacations.

Business Challenge

Over the years Kurban Travel has been using a general solution for keeping their accounts. Later on when their sales and booking increased they had to move their back office to a more competent GDS system. They chose Amadeus. With the arrival of Amadeus, they found lot of issues with their accounting and finance. They were unable to keep in the pace with Amadeus network. They tried another partial system for finance called Microsoft Navision, an older version of Microsoft Dynamics. But it too proved futile as it didn’t solve multi-currency problem for their financial accounting. Also Kurban Travel required data interfacing with leading travel solutions such as Salesforce, HRG etc. They were in urgent need of a system that could help them sail through this tide of problems that was challenging the No.1 position they were holding in the Lebanon’s travel and tourism industry.

The Way Forward

Kurban Travel approached Nucore with their set of problems and wanted a solution that would be both economical as well as efficient in equal measure. Nucore set a team to understand the problem and provided the most efficient and economical solution. After studying the problem, Nucore implemented Traacs into Kurban Travel’s network. Traacs had a proven record of being one of the most compatible back office to capture data from the Amadeus network. Traacs also had a robust account management system that can be customised to the needs of the client. It can be scaled up or down according to client’s network size. Traacs’ indigenously built web-crawler program also helped in collecting data from low cost carrier (LCC) networks that didn’t feature on major GDS systems. An advantage a company like Kurban Travel couldn’t ignore.  Apart from LPO tracking, Traacs has successfully setup reminders and alerts for the customers of Kurban Travels. It also provided simultaneous access to multiple users with real-time updating. Other key highlights of Traacs is that it offered Kurban Travel staff sales monitoring and also took a count of its flown revenue and unused tickets.

 

All in all, Nucore with its flagship program, Traacs helped Kurban remain the No.1 travel agency in Lebanon by providing a highly economical and impeccably efficient back office solution.



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